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Is it safe for me to use my credit card when I order?We use a completely secure merchant account system. This system automatically checks your credit card number and deposits the money into our bank account. No one sees your credit card number or information, keeping the information private and secure.
How will my product be shipped?All orders will be shipped via UPS or United States Postal Service.
Please note: Shipping charges are NOT refundable.
How long will it take to receive my order?You should receive your products 7-10 business days after you place your order.
What is your return policy?All Sales Should be Considered Final. Returns will only be accepted under the
following conditions:
- If you have not opened the box, you can return the product to us for refund,
credit or replacement within 30 days, no questions asked.You must return the
product to us undamaged AND in perfect condition. The product must be unregistered,
and with all manuals and enclosures that shipped with the product. If it is
a Retail Box product, you must return it in a protective cardboard box or
other similar shipping carton like the one we used to ship it to you originally.
Damaged and/or incomplete products are subject to restocking fees of from
10% to 50%. In cases of major damage or abuse, the product may be refused.
To avoid costly returns, check the System Requirements for each title. Be
sure you have at least all of the system requirements before ordering. If there
are any questions, please contact us before you order.
In cases of return, you must obtain an RMA number prior to returning the product.
Email contact@pbandjkidsgames.com
with Your Name, Your Order Number (invoice number on your invoice), the title
of the product, and the specific problem you have encountered. Products returned
without an RMA number will not be accepted and a credit will not be issued.
If we have sent you an incorrect product by mistake, we will replace it with
the correct product at no cost to you. Call us or Email contact@pbandjkidsgames.com
for a replacement shipment. We will include a prepaid return mailer in your
replacement shipment that you can use to return the incorrect product to us.
Do you take international orders?Unfortunately not at this time, just orders placed in the United States of America.
If you have questions or concerns, feel free to give us a call at (313) 460-8532.
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Note: All prices in US Dollars
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